Complaint Investigation Report

Regarding allegation: Staff are verbally abusive to the residents. LPA interviews with multiple staff, residents, and family members revealed no evidence to corroborate the statements made by the reporting party. Staff interview revealed no staff had witnessed or participated in verbally abusive conduct. Resident interview revealed no concerns regarding staff speaking disrespectfully or aggressively. Outside source interview revealed no knowledge of verbal abuse occurring. .LPA observations revealed staff interacting with residents in a professional manner.

Regarding Allegation: Staff did not provide healthful accommodations for the residents. More specifically facility staff leave resident bowel and urine messes in hallways for days and do not provide cleaning supplies to staff. LPA interviews with housekeeping staff, caregivers, and management revealed that approved cleaning products and protective equipment are available on each floor and accessible to staff at all times, and no evidence was found to support improper cleaning practices when responding to resident toileting incidents. Staff interview revealed facility approved cleaning supplies are stocked and available 24 hours a day. Resident interview revealed no concerns about environmental cleanliness .LPA observations revealed common areas and hallways to be clean and orderly.

Regarding Allegation: Staff did not follow proper food handling techniques. More specifically kitchen staff do not follow proper food handling protocols. LPA interviews with multiple staff members, including kitchen staff and caregivers, as well as interviews with residents and family members, did not reveal any evidence to support the allegation. Staff interview revealed food handling procedures are followed consistently. Resident interview revealed no concerns related to food preparation or sanitation. LPA observations revealed kitchen areas clean and properly maintained.