Complaint Investigation Report

374604675-5-21-2026-08-AS-SJAB-DUBUQK-20260522154716

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/18/2026 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20260518103729

Facility staff is not properly addressing issue of pests

Licensing Program Analysts (LPAs) Amy Rodgers and Eryn Kane conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegation. LPAs identified themselves, explained the purpose of the visit and nature of the complaint to Chris Neale, Executive Director. The Department’s investigation included a facility tour, record reviews, as well as interviews with residents and staff.

On May 18, 2026 the Department received the above mentioned complaint which alleged facility staff is not properly addressing the issue of bed bugs. Staff interviews reveal that maintenance staff have established procedures in place and implemented them promptly. These measures are followed by regular reinspection conducted by both facility staff and the contracted pest control company. Resident interviews reveal no current concerns and confirmed that staff are performing frequent checks. A review of outside documentation reveal that pest control inspections occur monthly, and any areas of concern are rechecked for new activity. No reoccurrences have been noted in the summary reports reviewed. LPA observations showed that resident rooms had no signs of infestation.

Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed UNSUBSTANTIED.

An exit interview was conducted with Chris Neale, Executive Director, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.