Complaint Investigation Report

Staff interviews revealed that hot water sometimes runs out during shower times, requiring staff to stop showers or sometime provide bed baths. Resident interviews confirmed that water temperatures were inconsistent, with some residents reporting cold showers. Water temperature readings were taken in 13 resident rooms across four buildings. Of those, 12 out of 13 rooms had hot water temperatures within the regulatory range of 105°F to 120°F. However, hot water was not consistently maintained within the required range, as confirmed by resident and staff interviews, which included missed bathing opportunities due to a lack of hot water temperature in showers.

Based on relevant interviews and records review, the preponderance of evidence has been met that the alleged violation(s) occurred and are therefore substantiated.

Deficiencies are cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). A Plan of Correction was jointly developed with the licensee.

An exit interview was conducted with Executive Director Chris Neale, to whom a copy of this report, the LIC811 Confidential Names List, and the Licensee/Appeal Rights (LIC9058 03/22) were provided.