Complaint Investigation Report

The Executive Director (ED) explained they assessed their staffing schedule and determined another med tech was not needed on the schedule. The ED confirmed if assistance is needed, another med tech from a different floor would assist. R1’s interview confirmed they are receiving their medications on time or within a 1–2 hour time frame. R1 also admitted they refuse medications in the morning because they prefer to sleep in. A review of R1’s Medication Administration Records reflected R1’s refusals of medications. The med tech’s interview revealed that when a resident refuses their medications, it’s documented, and the physician and family are notified. Once reported to the physician, only the physician can make the determination if the medication will continue, be modified or discontinued. A review of the internet for WebMD indicated a 2-hour medication window; if it’s been less than 2 hours since the missed/refused dose, to take it; then keep taking later doses as usual.

During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation was deemed unsubstantiated. An exit interview was conducted via telephone and a copy of this report along with Licensee Rights (LIC 9058 03/22) were emailed to Executive Director, Reginald Jones.