Complaint Investigation Report

374604675-8-18-2025-08-AS-SJAB-DKZPZQ-20250829114556

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/15/2025 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20250715162940

Facility staff failed to safeguard clients personal belongings

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced complaint visit to initiate a complaint investigation on the above-mentioned allegations. LPA met Executive Director (ED), Reggie Jones and discussed the purpose of the visit.

According to the allegation on July 25, 2025, the facility did not return Resident #1's (R1's) belongings upon move out. Interviews with ED Jones and a review of documents state that on June 7, 2025, R1 removed all items from the facility, including personal belongings from the unit and community storage. The move-out acknowledgment form was signed by R1. R1’s family member confirmed that all belongings were removed during the move-out process and placed in an off-site storage unit.

Based on interviews, and records review there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with ED Joner, to whom a copy of this report was provided.