Complaint Investigation Report

Resident interviews revealed there was a misunderstanding of the contract and the remaining balance is owed and will be paid to the facility. This agency has investigated the complaint alleging facility billed resident for services not rendered. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 01/16) were provided to Executive Director, Reggie Green whose signature below confirms receipt of these rights.