Complaint Investigation Report

The facility maintains a posted schedule that meets or exceeds the minimum staffing requirements based on the number and needs of residents. Resident care logs reflected timely assistance with activities of daily living (ADLs), medication administration, and supervision.

Staff 1 (S1) confirmed that staffing levels are reviewed weekly and adjusted based on resident acuity and census changes. Staff 2 (S2) reported that staffing is sufficient to meet resident needs and that additional support is brought in when needed. Staff 3 (S3) stated that medication passes and care routines are completed on time and without delay due to staffing.

Resident 1 and 2: Reported that staff are available when needed and provide timely assistance with personal care and supervision.

Outside source 1 (OS1) and Outside source 2 (OS2): Expressed satisfaction with the level of care and stated that staff are responsive and attentive.

LPA observations during the visit, staff were observed assisting residents promptly, engaging in supervision, and maintaining a calm and organized environment. No signs of resident neglect, delayed care, or under staffing were observed.

On 12/05/2023, the department received a complaint alleging Staff did not ensure the resident was assisted in getting dressed. Record review of R1's appraisal/Needs and Services Plan indicated the need for assistance with dressing due to limited mobility. Daily care logs for the past 30 days documented consistent assistance with dressing during morning care routines. No incident reports or complaints were documented regarding refusal or failure to assist with dressing.

S1 confirmed that R1 requires and receives assistance with dressing daily. Staff are assigned specific ADL tasks during each shift. S2 reported that they assist R1 each morning and that the resident is cooperative and appreciative of the help.S3 stated that the resident is always dressed appropriately and has not expressed concerns about lack of assistance.