Complaint Investigation Report

374700093-7-28-2026-47-HC-SDUU-DWMUSD-20260804155011

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/21/2026 and conducted by Evaluator Adrian L Mangina

COMPLAINT CONTROL NUMBER: 47-HC-20260721074034

HCO is not providing services to client as contracted

Home Care Services Branch, Enforcement Analyst (EA), Adrian Mangina conducted an investigation visit to the Home Care Organization (HCO) to deliver findings regarding the allegation above. EA met with the Designee, Pristine Berry.

Per interview with the licensee, the Home Care Organization clients sign a service agreement which outlines services to be provided and an hourly rate. Licensee stated that a recent client was unwilling to pay the agreed upon price and Licensee advised that they look for another HCO who could better meet their needs as Golden Care could not provide the services at the price client was willing to pay. Based on the EA's interview and review of records, there was insufficient evidence to prove the allegation did occur as the preponderance of evidence standard was not met. Although the allegation may have happened or is valid, the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report was emailed to the Designee, Pristine Berry.