Complaint Investigation Report

R1 disclosed to Outside Source 1 (OS1) that they no longer felt pain from the slap on the face. OS1 recalled observing a red mark on R1's eye to their ear, but thought nothing of the mark when they first saw the mark. OS1 stated that there have not been any reports of staff hitting any residents. OS1 stated that R1 has not stated that anyone has mistreated them.

Staff 1 was interviewed and stated that they did not observe any marks on R1's face during the time of R1's reporting of a staff member slapping their face. S1 stated R1 has difficulty with memory recall or using the right words to say how they feel.

Staff 2 (S2) was interviewed and stated they did not observe any marks on R1's face. S2 stated that R1 has not verbalized anything about not liking the facility or the staff. S2 stated R2 has a history of poor memory recall and misuse of words to describe how they are feeling.

Resident 2 (R2) was interviewed, and they reported that they have not experienced or witnessed any staff hitting residents. They expressed feeling safe and well treated by the staff.

Outside Source 2 (OS2) was interviewed and confirmed that they have not observed inappropriate behavior by staff towards residents and have no concerns about the treatment of their loved ones.

The department has investigated a complaint alleging that a staff hit a resident. The Department has found that although the allegation may have occurred or be valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report and licensee rights (LIC 9058 03/22) was provided. Administrator Kristen Hollobaugh, on this form, confirms receipt of these rights.