Complaint Investigation Report

The revised Admission Agreements included language stating that the facility would not provide refunds to responsible parties under any circumstances, including upon a resident’s death.

Title 22, California Code of Regulations, Section 87507(g)(5) requires that Admission Agreements include refund conditions, including refunds upon termination of residency. The facility’s revised Admission Agreements (number 18A for hospice care) failed to comply with this regulation by eliminating refunds, upon a resident’s death.

Based on records review, the allegation that the facility changed its Admission Agreement to not provide refunds to responsible parties, upon resident death for residents on hospice care, is substantiated: as there is a preponderance of evidence to prove the alleged violation occurred. An exit interview was conducted; a copy of this report along with Licensee Appeal Rights LIC 9058 (REV 3/22) were provided to the Licensee and his signature confirms receipt of these documents.