Complaint Investigation Report

and skills assessments before being paired with clients. HCO provided training records for more than 200 HCAs on payroll September and October 2025. EA reviewed 29 employee training records and found that eight were missing one or more hours of required pre-client contact training and one that were missing one or more years of required annual training. Based on information obtained through interviews and record review it was determined that the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Health and safety code is being cited on the attached HCS 9099D form.

Exit interview conducted and a copy of this report along with HCS9058 appeal rights were provided to Designee.