Complaint Investigation Report

registration from the Home Care Organization (HCO). To prevent confusion among California consumers, Th Key has modified their website to reflect that skilled nursing is available only in listed states where it is allowed. Based on Interviews conducted and records review, the complaint alleging Home Care Organization is providing services outside the scope of Home Care Services is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report was provided to the Designee via email.