Complaint Investigation Report

Regarding the allegation of lack of notification to appropriate parties regarding listing of the property, based on interviews with administrative staff, the facility was only listed onto the market and no actual sale or offer has been made. Per online review of the listing site, Zillow, the home was listed for sale February 2025. While it may be a best practice to inform residents and/or their responsible parties of the facility's interest or intent for sale, as there was no actual transfer of property that took place, the facility is not required to provide notification at this stage, therefore there is no indication of a violation at this time. The facility also notified the Department via email on 4/21/25 that the facility has been listed for sale.

Regarding the allegation of lack of food at the facility, staff interviews revealed mixed sentiments about the grocery provisions for the facility. Some staff interviewed revealed that the grocery list would never be provided in full, only a few items at a time and that the food items that were brought in were close to expiration. It was revealed that a resident's family member has been supplying food for their respective resident and all those items were labeled to indicate so. Additional staff interviews revealed that groceries were purchased by the Administrator about every week to two weeks. One also mentioned that though groceries were not always brought in full, there was no shortage of food in the home. Another staff member interviewed revealed no concerns about food and denied any grocery shortages at the facility. Outside sources interviewed revealed no concerns about the quality or supply of food. Residents interviewed revealed no concerns about food, aside from one who stated that they found the food provided to be "alright," but clarified that there was no shortage of food and they were well fed. File review of grocery purchase receipts for the facility revealed that groceries were purchased about 2-3 times a month and receipts show a variety of foods purchased.