Complaint Investigation Report

It was alleged the licensee did not provide written notice of rate increase. Interviews with external sources reported the licensee did not provide proper written notice of rate increase. Interviews with additional external sources revealed the licensee did not provided proper written notices. Documents received by internal and external sources corroborated the licensee did not submit proper rate increase notices. Based on the evidence obtained during the complaint investigation, the preponderance of evidence standard was met. Therefore, the allegations of licensee did not provide the residents an admission agreement and licensee did not provide written notice of rate increase, were Substantiated and cited in the LIC 9099D. A Plan Of Correction was jointly formulated with the House Manager, Tiffany Lynch.

An exit interview was conducted with House Manager, Tiffany Lynch, to whom a copy this report, LIC 9099D, and Licensee's Rights (LIC 9058) were provided to.