Complaint Investigation Report

Interviews revealed the facility staff use universal precautions while working at the facility. The residents clean and sanitize the counter areas and flooring and tables along with anything else that needs to be sanitized. The staff wear gloves to be safe and masks as well. The gloves are worn while dispensing medications, changing residents, and assisting residents with incontinence.

It was alleged that staff do not properly maintain the facility. Interviews revealed the staff clean and maintain the facility. The facility uses bleach or antibacterial wipes for disinfecting surfaces and cleaning in the resident rooms. Interviews did not report any odors in the facility.

It was alleged that staff did not prevent a resident from wandering. Interviews revealed most residents are able to leave the facility unassisted. The residents that are not allowed to leave on their own are supervised and live in the assisted portion of the facility. The staff redirect the resident they know that usually wander. When a resident does wander off from the facility the staff will look for the resident and bring them back and file a report of them AWOLing. At the time the complaint came in there were no AWOLs reported nor did any happen.

It was alleged that the resident sustained an unexplained injury while in care. Interviews revealed around the time the complaint in, there were no incidents reported to the facility staff regarding any residents having or sustaining any injuries while in care. When there is an incident that takes place the staff immediately notify the family, then they put it in writing, how the incident took place and then after the staff report it, they complete the electronic report and a fax to the doctor, then the report will go to the director of health services and then they review and make sure all the charting and details are there and that the staff have notified all responsible parties. Director of residents services will put out any reports if it verified that the resident has had an injury. They document when the resident come back to the facility and the nurses will chart again how they are feeling and anything that is observed.