Complaint Investigation Report

The number of days, hours, and frequency varied and was dependent on the resident and resident’s responsible party. Most of the interviews conducted did not reveal any concerns with the agreements not being followed.

One source revealed an instance when a caregiver providing one to one assistance was asked to assist other caregivers. The resident being provided one to one assistance was escorted to a common area where other residents were supervised by staff. A separate source recalled an instance where the assigned one to one caregiver was asked to assist with meal prepping. The staff agreed and the resident being provide one to one assistance remained in the common area, within eyesight of the caregiver.

Although the residents remained under staff supervision, the agreement of one-to-one care was not followed. This deficiency was cited in an LIC 9099D page and a plan of correction was jointly formulated with the Executive Director James Arp.

An exit interview was conducted with James Arp, to whom a copy of this report, LIC 9099D, and Licensee/Appeals Rights (LIC 9058), were provided via email. An email read receipt confirms the documents were received by James Arp.