Complaint Investigation Report

It was alleged that there are untrained staff. Interviews with staff revealed that staff are trained at the time of hire and throughout the year on various topics. LPAs observations revealed proof of training's for the staff that are employed at the facility. Interviews did not reveal any evidence of the facility having untrained staff.

It was alleged that staff failed to meet resident's needs. Interviews with staff revealed that the staff conduct rounds and check on the residents. Interviews also revealed the staff meet the residents needs when the residents request help they assist them. The staff assist them with medications, meals, toileting and activities of daily living. Interviews with staff revealed them denying them failing to meet the residents needs. Interviews did not reveal any evidence of staff failed to meet resident's needs.

Based on the evidence obtained from the investigation, the above-mentioned allegations are unsubstantiated. An exit interview was conducted with Suzanne Caccam, Wellness Director and a copy of this report and Licensee Rights (LIC 9058 03/22) was provided at the end of the visit.