Complaint Investigation Report

It was alleged staff did not notify resident’s authorized representative of resident’s illness. Interviews revealed any time there was anything going on with a resident that needed to be reported would be. There was a lot more communication with responsible parties and conservators during the pandemic since there was not any visitors allowed. Interviews revealed the incidents that required elevation was reported and reported to the family. The incident where the resident had a case of Shingles this was reported to the residents family. Interviews did not reveal any evidence of staff did not notify resident’s authorized representative of resident’s illness.

It was alleged the facility does not have a director/administrator. Interviews revealed there has always been an administrator working although they have worked part time. Interviews with staff revealed there have been two administrators that both worked part time and came on different days. Interviews revealed that there has been a high turnover rate for the administrator position but it has been filled. Interviews did not reveal any evidence of the facility does not have a director/administrator

It was alleged residents not provided with hygienic care items. Interviews revealed there were plenty of hygienic items that were provided to the residents. The residents did not have to purchase deodorant, toothpaste and shampoo and conditioners. Interviews revealed that the facility purchased these supplies and provided them to the clients.

Interviews did not reveal any evidence of residents not provided with hygienic care items.

Based on the evidence obtained from the investigation, the above-mentioned allegations are unsubstantiated. An exit interview was conducted with Susan Caccam, Wellness Director and a copy of this report and Licensee Rights (LIC 9058 03/22) was provided at the end of the visit.