Complaint Investigation Report

Allegation: Staff did not provide a healthful accommodation to the residents

The details of the complaint alleged that facility was not clean and sanitary

On April 7, 2026, at approximately 9:00 a.m., during a health and safety inspection of the facility, the Department conducted a random check of ten (10) resident rooms. The Department observed that (10) out of (10) rooms had carpet stains and trash scattered throughout.

During this investigation, LPA found sufficient evidence to support the above-mentioned allegation.

Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation is found to be SUBSTANTIATED.

California Code of Regulations (Title 22, Division 6, Chapter 8), the above-mentioned deficiency was observed, and citation issued (ref. LIC 9099D).

An exit interview was conducted, and a copy of the Complaint Report was given to Susan Caccam/Facility Administrator.