Complaint Investigation Report

It was alleged that staff locks client in their room. Interviews revealed that clients have not observed any staff locking bedroom doors around the facility. Interviews with clients did not provide any information on them being locked in their rooms. There were no witnesses that reported the staff locks resident in their room.

It was alleged that staff yells at clients. Interviews revealed the staff do not yell at them and stated that all staff speak nicely to them. There were no witnesses that reported the staff yells at clients.

It was alleged that staff make inappropriate comments towards clients. Interviews revealed they have not heard staff make inappropriate comments to the clients. The staff are nice and are respectful to the clients. The clients did not have any complaints about any comments that staff allegedly made. There were no witnesses that reported the staff make inappropriate comments towards clients.

It was alleged that staff not providing comfortable accommodations for clients. Interviews did not reveal that the clients are uncomfortable. Interviews revealed that the clients don't have a problem with the accommodations the facility is providing. There were no witnesses that reported the staff not providing comfortable accommodations for clients.

Based on the evidence obtained from interviews, records review, and observation the complaint allegations are unsubstantiated.

An exit interview was conducted with Angie Garcia, Office Manager and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.