Complaint Investigation Report
374604848-11-18-2025-08-AS-APAO-DV5PGQ-20260617111843
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
SAN DIEGO RO , 7575 METROPOLITAN DR. #109
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2025 and conducted by Evaluator David Roman
COMPLAINT CONTROL NUMBER: 08-AS-20250905160245
Staff handled client in care in a rough manner.
Licensing Program Analyst (LPA) David Roman conducted an unannounced visit to investigate the above complaint allegation and deliver findings in the above complaint allegation. LPA identified himself and discussed the purpose of the visit with Facility Manager, Gloria Corona.
On September 05, 2025, Community Care Licensing Division (CCLD) received the above complaint allegation. During the investigation, LPA D. Roman collected pertinent facility records, conducted interviews with residents, staff, and outside sources. Interviews revealed contradicting information regarding the above complaint allegation.
Based on evidence obtained, the preponderance of evidence standard was not met, therefore, the allegation was unsubstantiated. An exit interview was conducted with Facility Manager, Gloria Corona, to whom a copy of this report and Licensee/Appeals Rights (LIC 9058) were provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction