Complaint Investigation Report

During the tour, LPAs counted eight (8) floor fans and one (1) portable AC unit placed throughout the facility and in the clients' rooms. Administrator Warner was interviewed and reported the facility's AC unit stopped working on approximately 7/17/2024 and the facility purchased fans as a temporary solution due to the AC repair cost estimated to be $25,000.00. Administrator Warner reported the facility had three (3) fans and one (1) portable AC unit and purchased the additional fans to maintain a comfortable temperature throughout the facility. LPAs reviewed a purchase receipt dated, 7/18/2024 confirming the facility purchased three (3) 18 inch pedestal fans and two (2) 20 inch floor fans. \ LPAs attempted to interview all four (4) clients; however, they were only able to establish effective communication with one (1) of four (4) clients residing in the facility. One (1) of four (4) clients interviewed reported although the facility's AC is in disrepair, a fan was placed in their room which maintains a comfortable temperature at all times. Administrator Warner added the facility has hired an individual to repair the AC and estimated the repair to be completed in approximately one (1) month or as soon as possible. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was reviewed and provided to Administrator Warner.