Facility Evaluation Report

On 5/6/2025, Licensing Program Analyst (LPA) Janette Romero made an unannounced visit to address a deficiency discovered during investigation of complaint control number 18-AS-20250428095412. LPA was greeted and granted entry by Caregiver, Brenda Catap who was informed of the purpose of the visit. Licensee, Benito Encabo arrived during the visit and was also informed of the purpose of the visit. However, during the visit Licensee communicated they had to step away from the facility and requested LPA conduct the exit interview with him over the phone and have Caregiver, Connie Barrachina sign the report on his behalf.

During investigation of complaint control number 18-AS-20250428095412, LPA requested to review Resident 1's (R1's) resident file. Licensee reported R1 moved out of the facility in late 2024. Licensee searched the facility and reported they were unable to locate R1's file. Catap then reported they recalled being present when R1's family physically removed R1's resident file from the facility when R1 left the facility. Due to the resident records retention requirements, the facility will be cited. As requested, LPA conducted an over the phone exit interview with Licensee and provided a copy of the report, LIC 809-D, and Confidential Names list (LIC811) to Caregiver Barrachina.