Complaint Investigation Report

Allegation: #1 Staff are not administering resident’s medication.

The complaint alleged that staff sometimes bring R1's medication in the morning, and at other times R1 has to find it. On April 28, 2026, the department interviewed the Administrator (A1), who denied the allegation and stated that the med techs follow the doctor's orders and ensure that all resident medications are delivered on time. On the same date, the department also interviewed two Medical Technicians (MT1 and MT2), who denied the allegation and stated that they follow the doctor's orders. If the facility receives medications without a doctor's order, they call the doctor's office to request that the orders be faxed. They also stated that the medication must be administered 1 hour before and 1 hour after. They also stated that they used the E-MAR to assist with residents' medications.

Additionally, the department interviewed five staff members (S1-S5), all of whom denied the allegation and stated that only Med Tech assist with medications. On the same day, the department interviewed six residents (R1-R6), all of whom denied the allegations and reported that staff help them with their medications without any issues. The department reviewed the R1 MAR record dated 07/8/2024 and found no discrepancy.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore, the allegation is Unsubstantiated.