Complaint Investigation Report

Further information advised stated that on January 21, 2026: Units 222A*/B, 224, and 220 were treated with both chemical and heat applications. 2/06/2026 ORKIN report states cleared from Bed Bugs. F u rther information advised stated that on September 4, 2025 : Units 221, 223* , and 225 were treated with both chemical and heat applications. 9/18/2025 ORKIN report states cleared from Bed Bugs. Further information advised stated that on August 13, 2025: Units 340, 342* , and 344 were treated with both chemical and heat applications. 8/12/2025 ORKIN first report states cleared from Bed Bugs. Unit 342 was reheated on 8/18. 8/25/2025 ORKIN second report states cleared from Bed Bugs.

Information obtained from four (4) residents interviewed, seven (7) staff, and two (2) residents representatives reported that the facility handled the incidents of bed bugs very promptly after being reported, and all stated there are no more bed bugs.

Based on the information obtained from interviews and record reviews the allegation that staff did not ensure the facility was free from bedbugs is unfounded. A finding of UNFOUNDED means the allegation could not have happened, is false, and/or is without reasonable basis.

An exit interview was conducted. A copy of the report was discussed and provided to Executive Director Austin Irwin.