Complaint Investigation Report

Allegation #1: Staff are not properly trained.

The complaint alleged that the staff was not properly trained. On April 28, 2026, the department interviewed the Administrator (A1), who denied the allegations and stated that all staff were properly trained. The department interviewed two Med Techs (MT1-MT2), who denied the allegation and stated that MT1-MT2, the caregiver, and the Housekeepers had all completed 12 hours of training from Relias and ongoing training. The department interviewed the RSD, who denied the allegation and stated that all staff were well-trained. The department interviewed the MCD, who also denied the allegation. The department interviewed five staff members (S1-S5), who all denied the allegation and stated that they were well-trained and had completed multiple Relias subjects.

On the same day, the department interviewed six residents (R1-R6), all of whom denied the allegations and stated that the staff helps them when needed. On April 28, 2026, the department reviewed Relias staff training records dated 2024 and 2025. indicate that the staff was properly trained to assist residents.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore, the allegation is Unsubstantiated.