Complaint Investigation Report

Administrator stated residents were being brought their meals in containers due to an outbreak at the facility. Administrator stated that in an effort to mitigate the outbreak, the dining area was closed and residents were eating in their rooms. During the investigation, LPA observed and verified that the kitchen dishwasher was working and operable. Interviews indicted that there was no prior issues with the dishwasher being out of order. Interviews obtained from all pertinent parties corroborate the information provided to the LPA.

Based on the information obtained this agency has investigated the complaint alleging that facility staff did not maintain kitchen dishwasher in good repair. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted and a copy of this report was discussed and provided to Executive Director, Austin Irwin.