Complaint Investigation Report

Allegation: #1 Staff do not ensure the facility is kept free from mal odors for residents in care.

The complaint alleged that the 3rd and 4 th floors of the facility have a bad odor; the housekeeping staff does not clean the rooms on those floors. On April 28, 2026, the department interviewed the Administrator (A1), who denied the allegation and stated that the housekeepers clean the rooms once a week and as needed.

On the same date, the department also interviewed two Medical Technicians (MT1 and MT2), who denied the allegation and also stated that the rooms do not smell.

Additionally, the department interviewed five staff members (S1-S5), all of whom denied the claim and stated that the rooms are cleaned once a week. If a resident has an accident or spills something, the housekeeper will clean it right away. The staff members also stated that the facility has a hallway air freshener dispenser on the 2nd, 3rd, and 4th floors. The department interviewed the Maintenance staff member (M), who denied that the hallway had a bad odor. M also stated that M is on call 24/7 and will be called if anything needs to be done, and will take care of it. The department interviewed six residents (R1-R6), all of whom reported that their rooms are cleaned once a week .