Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff does not ensure resident dental care needs are being met

The detail of the complaint alleges that the facility is not ensuring that R1 receives needed dental care.

The Department interviewed Marie Hill Executive Director (A1) who denied the allegation, stating that R1 had received dental services while he lived in the facility. A1 stated that the responsible party signed the dental authorization form to agree to receive in house dental services where the Dental Hygienist or Dentist will provide services at the facility. A1 further stated that if the dental hygienist make a referral for services outside of the facility, then they typically discuss it with the resident's family so that arraignments could be made. Lastly, A1 stated on 4/17/23, R1 saw the Dental Hygienist who made a referral, however R1 declined the service because of the expense.

On 11/5/25, the Department obtained and reviewed the Dental Hygienist report (dated 4/17/23) which corroborated the Executive Director (A1) assertion that R1 did receive dental services while at the facility. Additionally, the Dental Hygiene report showed that a referral for dental services was made, but R1 stated that it was too expensive; therefore, declining the referral. Lastly, the Department reviewed dental authorization (dated 7/11/22) signed by the responsible party accepting services for R1 to be seen by dental hygienist and dentist that comes out to the facility.