Complaint Investigation Report

Interview with R1 reported they receive their insulin in the morning at 8am, in the afternoon at 12am, and in the evening at 4pm. Interview with Staff Two (S2) revealed R1 receives two types of insulin shots in the morning, one in the afternoon, and two types of insulin at dinner. S2 reported staff check R1’s glucose three times a day before administering insulin so R1 can receive the correct dosage of units/ml of insulin.

This agency has investigated the complaint alleging “Staff failed to ensure resident's insulin orders were followed”. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was provided to Executive Director Hill.