Complaint Investigation Report

Requester was also notified of proper procedure in a follow-up phone voice message in which the call was not returned. In addition, the resident’s responsible party stated that they have never had any issues requesting and obtaining resident records on behalf of the resident in question who is not able to advocate for themself.

Based on review of records, interviews, and outside sources, the investigation did not produce substantial evidence to meet the preponderance of evidence standard; therefore, the allegation is found UNSUBSTANTIATED .

An exit interview was conducted with Administrator Jeff Gonzalez. A copy of this report and Licensee's (LIC 9058 01/16) were provided to the Administrator via hardcopy at the conclusion of the visit.