Complaint Investigation Report

Additionally during interviews conducted it was admitted that staff did not have access to all resident information such as financial and the admission agreement, as they are housed in a separate office in a different folder and only two staff have access, which resulted in staff not having access to resident's emergency paperwork.

The staff that had access (Business Office Director and Resident Services Director were not on shift at the time of when the request for documentation was needed. Therefore the allegation is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted and a copy of this report, 9099D and appeal rights were provided to Hilda Paz Sanchez, Community Relations Director