Complaint Investigation Report

LPA also conducted a walk through of the facility and found there are (13) cameras in the facility common areas. LPA took photos of these cameras. LPA found (2) of the (13) cameras were positioned in a way where the cameras were pointing at (2) client doors, Bedroom #3 and Bedroom #5. Staff showed LPA the live footage for these two cameras and found that camera outside of Bedroom #3 has a view of the inside of the client’s bedroom. Camera outside of Bedroom #5 is pointed at a second exit door for bedroom #5 which was found to be unlocked during the time of the visit. Therefore, the allegation that clients are not being afforded privacy in the facility is found to be substantiated.

A deficiency was cited and plan of correction was documented with the Executive Director. An exit interview was conducted with Executive Director, Roselyn Knox where this report along with deficiency page and appeal rights were reviewed and provided to them.