Complaint Investigation Report

Information obtained from interview with Administrator stated that an upgraded septic tank was replaced with the proper city permits and the overflow issue had been corrected. Information obtained from additional staff stated that the facility is in clean working repair. Residents were interviewed and reported that they have access to hot water and the facility is in good repair. LPA toured the facility inside and outside and observed the facility to be clean and in good repair. LPAs made multiple attempts to interview additional witness and was unsuccessful in obtaining additional information.

Based on observation and interviews the allegations that staff did not ensure facility is in good repair, staff did not ensure residents had hot water, and staff did not ensure facility is in sanitary condition, are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.