Complaint Investigation Report

During LPA’s interview with Resident and Resident’s RP it was acknowledged each received a call in June 2022 from facility regarding the non-payment of rent. During LPA’s interview with resident it was also acknowledged that resident receives monthly invoices but doesn’t reviewed them. LPA reviewed Resident’s Admission Agreement page 26 section K under “Notices and Communication” it states “All notices and communications given or made under this Agreement shall be in writing and shall be addressed to Executive Director at your Community or to you at your Residence. Such notices shall be effective when personally delivered or when deposited in the United States first -class mail with postage prepaid”.

This agency has investigated the complaint alleging " Licensee is not responding promptly and appropriately to resident representative" . We have found that the complaint was unfounded, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted, and a copy of this report was reviewed with and provided to Brittany Eargle.