Complaint Investigation Report

374601190-1-6-2023-18-AS-DMUN-CN9RET-20230120115804

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/22/2022 and conducted by Evaluator Tricia Danielson

COMPLAINT CONTROL NUMBER: 18-AS-20220922142317

Licensing Program Analyst(LPA) Tricia Danielson arrived unannounced to the facility to conclude a complaint investigation into the allegations listed above. LPA met with Licensee/Administrator(LIC/AD) Aimee Cabiling and explained the purpose of the visit.

Regarding the allegation "Resident's personal rights are violated", it was alleged that facility residents have been prohibited by the licensee from communicating with former Resident #1(R1) and are also threatened with eviction if they speak with licensing staff/investigators. LPA conducted interviews with eight(8) residents. Seven(7) of Eight(8) residents reported being encouraged by LIC/AD Cabiling to refrain from speaking with R1. One(1) of eight(8) residents interviewed reported they had been threatened with eviction if they spoke to licensing staff/investigators, and one(1) of eight(8) residents reported they had been threatened with being sued if they reported bed bugs in the facility to licensing.

Based on LPA’s interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), is being cited on the attached LIC 9099 D.

An exit interview was conducted and a copy of this report was provided along with Appeal Rights.