Complaint Investigation Report

Allegation #2: Facility staff did not distribute mail to residents in a timely manner.

The complaint stated that the client registered to vote for the 2024 election and was waiting for the ballot to arrive by mail, but it never did. On April 15, 2026, the department interviewed the Administrator (A1), who denied the allegation. A1 stated that they were unaware that the facility's clients were registered to vote. When ballots or other mail arrive, they place them in a slot against the wall for all clients to see. If A1 noticed something important, such as checks or credit cards, A1 would personally handle it or have the staff handle it, then give it to the clients when they came down to the dining room for meals. A1 Also stated that it is a crime to vote for someone else.

On the same date, the department interviewed two staff members (S1 and S2), both of whom denied the allegation. They stated that when A1 gave them mail to distribute to clients, they always delivered it when clients came to the dining room to eat, as that was the best time. Additionally, the department interviewed five clients (C1-C5). Four of the five clients reported receiving their mail from staff or the Administrator in the dining room. Three of the five clients reported receiving their mail-in ballot for the 2024 election, while one stated they were not registered to vote, and one stated they didn’t receive their ballot for the 2024 election. On April 15, 2026, the department observed four slots against the wall labeled Mail, each containing an advertisement flyer and coupons.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report was provided to the Administrator Aimee Cabiling.