Complaint Investigation Report

The investigation revealed the following:

Allegation: Licensee pushed resident several times

The detail of complaint alleges licensee pushed client several times

On March 26, 2026, at 2:00pm, the Department interviewed Administrator (A1) , who denied the allegation stating that there have been no reports of staff pushing client several time as indicated on complaint.

On March 26, 2026, between 2:30pm and 3:30pm, the Department interviewed 2 staff (S1-S2) regarding the allegation and of those interviewed 2 out of 2 staff denied the allegation stating that they have never pushed or hit clients at anytime nor have they witnessed any other staff hitting, pushed or kicked a client in care. Additionally, 2 out of 2 staff state that they have had clients right training during monthly in-service training.

On March 26, 2026, between 2:00pm and 3:15 pm the Department interviewed 4 clients (C2-C5) regarding the allegation [C1 no longer lives at the facility]. Of those interviewed, 4 out of 4 clients state that staff treat them well and has never hit, kick or pushed them nor have they witness staff hit, kick or pushed another client in care. Additionally, 4 out of 4 state that they feel safe and well cared for in the facility.