Complaint Investigation Report

Regarding the allegation "Facility staff did not accord privacy to residents in care", it was alleged that LIC/AD Cabiling questioned residents regarding the whereabouts of R1 when R1 was not in the facility and if they knew when R1 would be returning to the facility. LPA interviewed twelve(12) residents. Seven(7) of twelve(12) residents interviewed indicated LIC/AD Cabiling did question residents about where R1 would go when they left the facility as well as R1's estimated return time.

Regarding the allegation "Facility is not taking measures to prevent bed bug infestation", it was alleged that the facility is infested with bed bugs and the Administrator has not done anything to treat the issue. LPA observed heavily bed bug infested areas on the 2nd and 3rd floors of the facility, including resident bathrooms, resident bedrooms, and the main hallways. Interview with LIC/AD Cabiling revealed the facility has not received and was not currently receiving treatment for the extermination of bed bugs.

Based on LPA’s observations, interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099 D.

An exit interview was conducted and a copy of this report was provided along with LIC811- Confidential Names List and Appeal Rights.