Complaint Investigation Report

Interviews with internal sources corroborated incidents of unexpected bowel movement resulting in dirty bathroom floors to be common. These internal sources also revealed the facility has had a plan in place to address such incidents when the housekeeping unit was not on site, but these procedures were not always followed, resulting in dirty bathroom floors.

Based on the evidence gathered, the preponderance of evidence standard was met to Substantiate the above allegation. This deficiency was cited in the attached LIC 9099D. A Plan of Correction was jointly discussed and formulated with Generations Program Director, Ana Cruz .

An exit interview was conducted with Generations Program Director, Ana Cruz , to whom a copy of this report, LIC 9099D, and the Licensee Rights (LIC9058 9/16) were provided to via electronic mail. An electronic mail read receipt confirms the documents were received.