Complaint Investigation Report

374604294-7-14-2026-18-AS-CTUA-DWJ6TD-20260731210522

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

RIVERSIDE ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/12/2025 and conducted by Evaluator Janette Romero

COMPLAINT CONTROL NUMBER: 18-AS-20250812142134

Staff are not meeting resident's dietary needs

On 07/14/2026, Licensing Program Analyst (LPA) Janette Romero made an unannounced visit to the facility to deliver findings for the allegation listed above. LPA met with Administrator Jolene Farish and Assistant Executive Director (AED) Reu Baggao who were informed of the purpose of the visit.

It was alleged that facility staff are not meeting the dietary needs of Resident 1 (R1). A review of a resident roster dated 08/21/2025 and residency agreement documented that R1 resides in the independent living unit located on the facility premises. LPA toured the independent living unit to conduct an interview with R1. During the interview, R1 reported that they are independent and have never resided in the facility’s assisted living or memory care unit. The independent living unit located on the facility property is not licensed with Community Care Licensing. Therefore, it is not within this department’s jurisdiction. As result, this complaint is unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Administrator Farish reported having to step away from the facility and directed LPA to conduct the exit interview with AED Baggao. An exit interview was conducted with AED Baggao and a copy of this report and Confidential Names list (LIC 811) were reviewed and provided to her.