Complaint Investigation Report

374604045-8-20-2025-18-AS-APAO-DL2454-20250829184720

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

RIVERSIDE ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/11/2025 and conducted by Evaluator Javina George

COMPLAINT CONTROL NUMBER: 18-AS-20250811082309

Staff are not meeting resident's dietary needs.

On 08/20/25 Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to commence a complaint investigation in regards to the allegation listed above. The LPA met with Brigitta Lofvendahl, Executive Director and explained the elements of the allegation. The investigation consisted of interviews and records review.

On 08/11/25 Community Care Licensing received a complaint alleging staff are not meeting resident's dietary needs. It was alleged that Resident #1 (R1)s dietary needs are not being met. During today's visit the LPA conducted a records review of the facility census, which revealed R1 does not reside at the facility. The census revealed that R1 is a residing in another building/facility. Per an interview with Brigitta Lofvendahl, Executive Director, confirmed that R1 is in fact residing in another building. Therefore the allegation is unfounded. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.