Complaint Investigation Report

374604545-4-4-2025-08-AS-LTEZ-DFUVF2-20250418162314

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/28/2025 and conducted by Evaluator Nacole Patterson

COMPLAINT CONTROL NUMBER: 08-AS-20250328163548

Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to initiate and deliver findings for a complaint investigation regarding the above-mentioned allegation. LPA identified themselves and met with Executive Director Monica Flores, to discuss the purpose of the visit and elements of the complaint. During the visit LPA collected facility records, and interviewed staff.

On 03/28/2025 it was alleged that an uncleared staff was caring for residents due to being underage. Staff interviews revealed that the staff in question had a valid work permit, approved by their school, to work at the facility during the summer of 2024. Review of facility records corroborated staff statements, showing that the staff member had the legal background check documents and records in their file.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Executive Director Monica Flores, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.