Complaint Investigation Report

[CONTINUED FROM LIC 9099] It was alleged that staff yelled at resident. Interviews revealed they talk nicely to the residents and don't yell at them. Interviews revealed that sometimes staff speak louder to the residents because they have a hard time hearing at a regular tone so they speak up. Interviews revealed that someone could possibly misconstrue them yelling instead of just talking loudly so they can hear. Staff denied the allegation of yelling at the residents.

It was alleged that staff administered medication to resident that was not prescribed. Interviews revealed staff denied the allegation of giving the resident medications that are not prescribed to them. Interviews revealed that they only give the medication prescribed to the residents. According to a record review, the residents medications were accounted for and the staff denied giving the residents other residents medications. Interviews revealed that if they were to give another resident someone else's medications they would be short and they have not been short on the medications.

It was alleged that staff forced resident to stand up. Interviews revealed the staff assist the residents with standing up they don't force them to get up. Interviews revealed they have the residents stand when trying to assist them with changing or toileting. Any time a resident refuses they do not force the residents to do any thing they do not want to do.

It was alleged that staff did not follow food service requirements. Interviews revealed the residents are fed good meals. Interviews revealed the staff cut up the food for the residents to eat and make sure the bites are small enough so they don't choke. Interviews revealed the staff give the residents choices when eating and what they will eat.

It was alleged that staff broke resident’s hearing aid. Interviews revealed staff denied breaking the resident's hearing aid. When they observed the hearing aid was broken they reported it to the licensee and to the family that was around the same day the spouse observed the case to have a crack in it as well.