Complaint Investigation Report

The resident was also noted to have used protective gear such as a helmet, mittens, a custom manual wheelchair with a quick-release seat belt, and a neoprene protective body vest. Additionally, staff were trained on August 25, 2023, for wound care per discharge instructions for the resident.

Upon investigation, it was determined that the allegations were unsubstantiated. The resident's medical records were reviewed, and it was found that the staff had been following the care plan and had been providing the necessary medical attention to the resident promptly.

Furthermore, there was no evidence to suggest that staff had neglected the resident or failed to attend to a change in the resident's condition. All necessary measures were taken to ensure the resident's safety and well-being by the exception waivers and care plan.

In conclusion, based on the evidence gathered during the investigation, the allegations of failure to provide timely medical care and attendance to a change in condition for the resident were found to be unsubstantiated. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058) was provided to Amber Agsaulio, House Manager. Her signature on this form confirms receipt of the documents.