Complaint Investigation Report

During interview conducted, the Administrator states she is at the facility 4 times a month. She handles bookkeeping, placement, helps clients find services, communicates with Regional Center and is present during annuals.

On 11/5/2025, LPA Luisa Fontanilla interviewed the Administrator who states that she lives in one of the facilities that she manages. And that clients come to her anytime, if needed.

On the same day at around 2:00pm, LPA attempted to interview C3 who used to live in this location but was moved to another location a few times but did not get any response.

Allegation: Staff do not have required training

On 6/25/2021, LPA Santiago interviewed the Administrator. She states that she is at the facility 4 times a month. She handles bookkeeping, placement, helps clients find services, communicates with Regional Center and is present during annuals.

When LPA inquired about the House Manager’s training, she advised that HM “ has CPR training, has completed medication training on June 12th, 2021, as well as the 40 hour orientation training. She added that the HM has worked with them a long time ago and received the required training. Since HM started a month ago, HM is still in the process of acquiring required training.

Allegation: Facility has black mold/ Facility is not in good repair.

Based on interviews conducted, clients and staff all denied that facility has black mold. Clients interviewed stated they did not see or smell any black mold at the facility. W1 denied observing black mold but “has observed uncleanliness” at the facility. The Administrator also denied any black mold or broken garbage disposal.

Based on interviews conducted, the above allegations are unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

There is no deficiency noted. A copy of this provided was provided to the Administrator.