Complaint Investigation Report

Regarding the allegation that staff speak inappropriately to residents in care, while R1 reported staff speaking inappropriately, specifically cussing, all other residents interviewed unanimously reported staff not speaking inappropriately to residents. During unannounced facility visits, LPA observed residents in care having good rapport with staff and did not observe staff speaking to residents in an inappropriate way.

Regarding the allegation that staff threatens residents, while R1 reported feeling threatened by staff, all other residents interviewed unanimously reported not feeling threatened. These residents did not corroborate accounts from R1 and did not report concerns regarding how staff treats residents. LPA observations during unannounced facility visits did not raise concerns regarding staff threatening residents.

Regarding the allegation that staff do not treat R1 with dignity and respect, residents interviewed unanimously did not report witnessing staff treating R1 differently or being disrespect by staff. Other residents reported being treated with respect from staff.

Regarding the allegation that staff did not ensure that R1 had meals, while R1 specifically reported not receiving meals, all other residents interviewed unanimously reported receiving meals from staff. During unannounced facility visits, LPA observed a food menu posted on the fridge and adequate amounts of food present.

The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Stephanie Harper, House Manager, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.