Complaint Investigation Report

LPA observations during unannounced facility visits did not raise any concern regarding client’s having clean clothes. LPA observed all clients in care with clean clothes and observed an adequate amount of clean clothing in client’s closets. Further, LPA observed a laundry schedule posted in the kitchen which indicates each client gets laundry done on a weekly basis. Interviews with clients corroborated this laundry schedule being accurate. Interviews with clients in care unanimously reported having clean clothes.

The Department has investigated the allegation that staff did not provide clean clothing to client in care. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate this allegation and therefore deemed unsubstantiated.

An exit interview was conducted with Stephanie Harper, House Manager, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.