Complaint Investigation Report

Regarding the allegation that staff did not provide a comfortable temperature for a resident, during unannounced visits LPA observed the only thermostat located towards the front of the facility to read within regulation range. However, the back of the facility was noticeably colder than the front of the facility. LPA utilized a thermometer to read the ambient temperature at the back of the facility several times during unannounced visits. Temperatures recorded (in Fahrenheit) by LPA that were below the minimum heated temperature were as follows: 64.9, 67.3, 66.6, 66.0, 67.6.

Regarding the allegation that staff are not properly trained, LPA reviewed staff files which revealed staff were not up to date on their annual training including but not limited to, bathing, grooming, dressing, feeding, toileting, and infection control.

The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was met to support or corroborate these allegations and therefore deemed substantiated. Two deficiencies are being cited per Title 22 California Code of Regulations (please refer to 9099-D page). An exit interview was conducted with Administrator Dragana Lekovic, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.