Complaint Investigation Report

Records reviewed revealed that R1's representative sent a letter dated December 15, 2025 to the facility requesting a copy of R1's records. R1's representative reported to LPA that they did not receive anything indicating that the mail sent out was undeliverable, nor was it returned back to sender. LPA confirmed with R1's representative that the request was sent to the correct facility mailing address. As of March 5, 2026 R1's representative reported still not receiving records or receiving any response from facility staff despite several follow up communication efforts via telephone.

LPA interviews with staff reported not provided R1's representative with a copy of R1's records and deny receiving any letter of request.

The Department has investigated the allegation that staff did not provide R1's records to R1's representative in a timely manner. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was met to support or corroborate this allegation and therefore deemed substantiated. One deficiency is being cited per Title 22 California Code of Regulations (please refer to 9099-D page). A Plan of Correction was jointly developed with the Administrator.

An exit interview was conducted with Administrator Aleksandar Boskoski , to whom a copy of this report, the LIC811, and the Licensee’s Rights (LIC9058 01/16) were provided at the conclusion of the visit.